James F Dqb

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Verified Reviewer
| map-marker Saint James, New York

Damaged my vehicle they kept promising reimbursement and got nothing but lies and a whole lot of emails with broken promises

Jiffy Lube - Damaged my vehicle they kept promising reimbursement and got nothing but lies and a...
Jiffy Lube - Damaged my vehicle they kept promising reimbursement and got nothing but... - Image 2
Jiffy Lube - Damaged my vehicle they kept promising reimbursement and got nothing but... - Image 3
Jiffy Lube - Damaged my vehicle they kept promising reimbursement and got nothing but... - Image 4
Jiffy Lube - Damaged my vehicle they kept promising reimbursement and got nothing but... - Image 5
Updated by user Feb 19, 2024

I notified attorney generals office and better business bureau jiffy lube has avoided all calls emails and texts now I feel better knowing attorney general office has complaint!

Original review Feb 18, 2024
Uncertified ,inexperienced and Managers that have the ability to stare you right in the face lie and say we did not do that it was like that. I actually watched the worker pour oil in wrong spot in my motor , I told manager he said you have oil leak that was there he had them clean it then I watched them run back and forth looking for filter to my car then I watched one worker pull the old filter and washer out of garbage go to his office and was about to put it back together in my oil filter cover, another worker came with new parts they took old items back off and placed with new.

After putting my car together I drove home next day to work 62 miles my car starting acting funny and bearing noise started. I broke down had car towed to real mechanic he said I have no oil in car. I filmed him removing oil canaster and he clearly shown me oil leaked out because jiffy line super stars placed oil seal ring on threads of canister instead where it is suppose to go in ring seat on canister. I made several complaints and have been given more stories from them than mother goose.

They know it would cost you more to attain lawyer than reimbursement so these monkeys get away with screwing you. But I realized for each person that reads my story and sees video and does not go to jiffy line of st James my I win that much money away from jiffy lube.

Karma and revenge is satisfying. My vehicle was inspected before going to jiffy lube of st James by REAL MECHANICS Trannyman of smithtown and Javi auto in port Jefferson for over one week between both mechanics because I just purchased the car a 2011 Cadillac cts coupe and they said no codes none dry no leaks then jiffy lube happened now my car has a failing #3 piston misfire due to damage I want jiffy lube of st James to pay by losing customers that is better than getting my toe bill and other charges back so dont give them any business boycott them its apparent it seems to be going on across the reviews
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Loss:
$400
Cons:
  • Unskilled un certified inexperienced workers

Preferred solution: Apology

User's recommendation: Do not give any jiffy lube especially st James smithtown any business unless you don’t like your vehicle be my guest they will definitely screw it up somehow they will even over inflate your tires for uou

Gabriel B Jvk

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Verified Reviewer
| map-marker Boulder, Colorado

Customer complaint

Jiffy Lube - Customer complaint
Jiffy Lube - Customer complaint - Image 2

Ok M, so I just got off the phone with Richie the corporate manager of Jiffy Lube 8018 W Fairview Ave, Boise, ID 83704 and Richie who knows most of the story as he oversees that shop, and he gave me the most lieing brainwashing wrongful legal advice, I put two SUV's in the shop at Jiffy Lube and Dan the GM said that since I worked there it would only cost me parts and the labor and fluids are free, 3 months later I went into the ICU unit at the hospital when I came out Dan never put me back on the schedule, my card never got fixed and Dan read asked to resign for "Embezzlement" now they are that's true my cars safe trying to convince me that there is nothing that I can do and playing on me being disabled like I am stupid?? Richie the corporate liar knows better and I also explained that his company and employees had falsely accused me publicly of stealing a wallet and then robbing and old construction van of the property, the wallet was found and the van had been robbed long beforehand??

So with defamation of character, not getting either vehicle fixed for three months, when I have internal injuries and an struggling as it is, then I never get out back on the schedule, and they threaten to tie my vehicle and then say that "anyone who would sue Jiffy Lube for what Daniel did is pretty..." And then act like the character destroying approach that he said is going to ruin my life, wtf man At that point he's full of it trying to nuke a disabled person to get out of handing his responsibilities as a representative of Jiffy Lube! ??? They also on my day off wrongfully inspected a Buick Rendezvous that they was 100% a good working vehicle in response to me telling them that I was buying the vehicle for $5,000, now it's parked at Jiffy Lube where the GM said that they would fix it and they are threatening to tow it?? Then I bought a Mercedes ML3 on 20" Rims and brought it in to the shop, I told them I wanted to go on a short road trip and wanted to check evening out on my ride and they ran out through the shop and said everything was good Like and 40 miles later my Mercedes is breaking down with a woman and 2 year old child, once again I towed my Mercedes to Jiffy Lube on an insurance claim this time, my vehicles were never fixed and I lost my Mercedes due to not being put back on the schedule and then not fixing it so I could find a place to go, I ended up sleeping in my broke down car for like a month, working dead and jobs tho survive and it was so hit I went back into the hospital in the ICU from heat exhaustion, the Richies entire brain washing perspective was too convince me to tow my car before I lose when I told him that another shop is picking up the Buick and that the rear end was locked up on the Ford Escape, so I would have to come back, ??

If ask that is not getting the shaft in my job agreed as a customer, then what is man?? Oh, Richie also seemed to indicate that I didn't have my invoice (the invoices should be in the computer) and without a receipt or invoice?? And then insurance that I may have known or been involved in the Embezzlement they have cameras and apparently they have been investigating Dan ( the GM) (Nick the mechanic who never liked me and accused me of bs and harassed me on the job and Shane's new v to the man I was buying the Mercedes of of, I wonder if Nick fake inspected my vehicles??

He always served real nice when he was working on my car but never any other time?) Then they keep asking for an invoice or receipt, I told them that I have nothing to do with putting in the invoices and if they didn't get out on the cameras clearly shows and other managers know that my vehicles were too be fixed at Jiffy Lube! Three SUV's one of them a Mercedes that I lost for to Jiffy Lube's Issues and two more that I might lose for towing then to Jiffy Lube to be fixed??!

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xenia m Wlg

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Verified Buyer
| map-marker San Mateo, California

It was an easy oil change but….

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Jiffy Lube - It was an easy oil change but….
Jiffy Lube - It was an easy oil change but…. - Image 2
Jiffy Lube - It was an easy oil change but…. - Image 3
Jiffy Lube - It was an easy oil change but…. - Image 4
Jiffy Lube - It was an easy oil change but…. - Image 5
Albert the Manager/tech didnt know what he was doing, and 349.11 repairs. He refused to refund and make it better. He didnt even apologize , turned it on me, having *** does not make me stupid. I know how to fix my car. Waiting on his boss phone call.
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Loss:
$348
Pros:
  • Start right
Cons:
  • Dishonesty

Preferred solution: Full refund

User's recommendation: Don’t go there

Ricky S Smz

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Verified Reviewer
| map-marker Frederick, Maryland

Complaint

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Jiffy Lube - Complaint
Jiffy Lube - Complaint - Image 2
Work order #6592 was performed on my vehicle which is an alignment. Your employee drove said vehicle knowing that an alignment is not what was needed but still performed the service. Actually, bringing me my vehicle in the same condition it was in without a word. I did not return to the location (Jiffy Lube #33) because I was furious and did want make matters worse. I would really like to speak to someone because I deserve a refund for advantage taking. I will await your response.
View full review
Loss:
$100
Pros:
  • Accessibility
Cons:
  • Your employees were very dishonest in their customer service
  • Service was done to my car that served no purpose

Preferred solution: Full refund

User's recommendation: Fine you a reliable mechanic and stay away from these chain outlets because integrity goes out the window and advantage taken is the business.

Leonard J Exp

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Because they took my money and gave me a receipt and did not work on my car at all

Jiffy Lube - Because they took my money and gave me a receipt and did not work on my car at all
They took my money and didn't fix anything on my car. I left with the same oil filter and same oil change. I was happy I had experience in a little bit of it. There was no way they should be doing this to anyone!!! They was dead wrong for this. Then started looking crazy when I came back!!!
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Loss:
$90

Preferred solution: Apology

User's recommendation: Pleas heck your vehicle before leaving

amber c Umd

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Verified Reviewer
| map-marker Los Angeles, California

Insurance claim/ damages to vehicle

I came yesterday for an oil change prior to coming in there was no mechanical errors and can prove otherwise via Honda dealership... after driving off everything seemed normal I went about my day and the following day which is today Friday January 12, 2024 my vehicle transmission seemed out of whack.

Upon shifting my gears from park to drive drive to reverse there was a weird clanking sound... very concerned I called the Jiffy Lube I had went to have the oil change service done right before they closed and they told me that my transmission plug was popped out of place causing all of the oil to leak out and thus stating there was damage to the transmission and was told to go to AAMCO transmission to have them replace it.

I am going back tomorrow morning to speak with the manager or supervisor asking to see if they could show me video evidence of the oil change itself to be sure somebody didn't accidentally drain my transmission fluid causing all these extra problems with my vehicle... if I don't seem to get an answered tomorrow or any resolution I am prepared to file a claim with insurance and I will try to resolve the issue at the store but to no avail I have no choice but to go to small claims to have the repairs fixed.

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User's recommendation: if something doesn't seem right always go back

Ex E Bpd

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Verified Reviewer
| map-marker College Station, Texas

Employees are treated badly.

As I was watching my car be worked on, I saw who I believe was a manager treat employees awful. I overheard them talk about nothing being done about upper management playing favorites. I will never use Jiffy lube again. And I won't recommend them as employment either.
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Harvest Qng

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Verified Reviewer
| map-marker Antioch, Tennessee

Jiffy Lube stripped my oil plug now I need a oil pan I had to have my car towed from their business and they still charged me

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No happy at all they stripped the plug to my oil pan I had no issues with a leak at all blamed the person who did my oil change before them I had to have my car towed to a mechanic and they still charged me
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User's recommendation: Don't go there

Alfred B Zre

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Verified Reviewer
| map-marker Ferguson, Missouri

Bad Oil Leak caused by Jiffy Lube also didn't Replace a Part

Bad Oil Leak caused by Jiffy Lube also didn't Replace a Part
Bad Oil Leak caused by Jiffy Lube also didn't Replace a Part - Image 2

Caused a Major Oil Leak to My Vehicle, Tighten the Oil Filter to Tight to Oil Filter Housing, causing it to be warped and Leaking Oil Badly, (had 2 Licensed Auto Repair Mechanic Shops to Look at it, telling me in full details what happenalso didn't Replace My LOWER ENGINE SPLASH SHIELD COVER Correctly, only putting back in 1 Screw when it requires 3 Screw to Secure and Tighten when they took it off,..causing my Shield Cover to come off while Driving, took My Vehicle back to Jiffy Lube less than 12hrs Refused to Fix or Repair My Vehicle...need to talk to someone in Corporate or I'm getting a Lawyer..bcuz this need to be resolved, I try to Patronize Jiffy lube even after Bad Reports...Mechanic and Myself took Pictures and Videos of Leak, Damage and Parts..I even text the Store Manager after getting 2nd Opinion about my vehicle after I left the His Managed Shop..I more Pictures and Videos, won't let me send them

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Preferred solution: My Vehicle Fixed due to there Negligence

Featured
Jamie S Mua

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Verified Reviewer
| map-marker Albany, New York

Almost destroyed my new car

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Jiffy Lube - Almost destroyed my new car
Jiffy Lube - Almost destroyed my new car - Image 2

I had an oil change a couple months ago. Today I got in my car to pull out of my brand new driveway to find a puddle of oil, approximately 2 quarts.

After checking the oil on the dipstick, and finding nothing, I did my best to lift up my car with a scissor jack to crawl under, and try to locate the source of the oil leak. I noticed the oil filter was covered with oil and that was likely the location of the leak. I reached up and found it loosely hanging onto my car. I was fortunate my neighbor was available to give me a ride to purchase more oil.

(Full synthetic as per manufacturer requirements). After adding oil, starting it up and verifying, it was safe to drive.

I drove it to a mechanic at Valvoline, where they determined the oil filter was likely not put on tight enough or the gasket on the oil filter was not lubed before applying. I also found out that the location I was at the night before reported an alarming amount of oil at the parking lot I was at which means the oil began leaking the night before and I drove it home, risking seizing my engine, without even realizing it.

I had to cancel my appointment with clients because of this issue and I spent the remaining part of the day scrubbing my brand new driveway.

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Preferred solution: Full refund

User's recommendation: Avoid Jiffy Lube!

Don C Vgp

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Verified Reviewer
| map-marker Anaheim, California

Terrible Customer service and neglect by workers at this store.

Jiffy Lube - Terrible Customer service and neglect by workers at this store.
I was treated by 3 workers with contempt, disrespectful attitudes. They refused to cooperate. Never drained out all my old oil, tires air pressure was never done correctly, and they refused to check my spare tire air pressure. Rude, lazy workers, sloppy effort. Never vacuumed correctly. The Manager is in on this, and allows this after I spoke with him over the phone. He was not there to supervise and regulate the conduct of thus crew. I demand compensation and to arrange having another store do the job right. Pathetic business.
View full review
Loss:
$93
Pros:
  • I had service there 2 yrs ago never had a complaint
Cons:
  • Contemptible crew should be fired

Preferred solution: Have the job done Right at another store. Allow me to watch them, an Apology, and/or Full refund. The address is 2181 West Lincoln Ave, Anaheim, CA. 92801...not list properly below.

User's recommendation: Never Go to this store. Contemptible crew. Never did 50% of the listed service. I watched them...Liars

Vina Kuv
map-marker Chicago, Illinois

They blew my engine, not tightening the oil filter properly

I need a new engine and everybody is ignoring me and they're telling me it's out of their control are their hands and it's undisputable
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User's recommendation: Don't go they don't know what the *** they're doing

Gabriel B Jvk

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Verified Reviewer

Corporate Lies

Updated by user Oct 14, 2023

They have subs literally nothing but act like they are doing me a favor by not towing the carts they failed to fix!

Original review Sep 19, 2023
Ok M, so I just got off the phone with Richie the corporate manager of Jiffy Lube 8018 W Fairview Ave, Boise, ID 83704 and Richie who knows most of the story as he oversees that shop, and he gave me the most lieing brainwashing wrongful legal advice, I put two SUV's in the shop at Jiffy Lube and Dan the GM said that since I worked there it would only cost me parts and the labor and fluids are free, 3 months later I went into the ICU unit at the hospital when I came out Dan never put me back on the schedule, my card never got fixed and Dan read asked to resign for "Embezzlement" now they are that's true my cars safe trying to convince me that there is nothing that I can do and playing on me being disabled like I am stupid?? Richie the corporate liar knows better and I also explained that his company and employees had falsely accused me publicly of stealing a wallet and then robbing and old construction can of the property, the wallet was found and the van had been robbed long beforehand??

So with defamation of character, not getting either vehicle fixed for three months, when I have internal injuries and an struggling as it is, then I never get out back on the schedule, and they threaten to tie my vehicle and then say that "anyone who would sue Jiffy Lube for what Daniel did is pretty..." And then act like the character destroying approach that he said is going to ruin my life, wtf man At that point he's full of it trying to nuke a disabled person to get out of handing his responsibilities as a representative of Jiffy Lube! ???
View full review
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: Full Compensation

User's recommendation: Expect your grievance process at Jiffy Lube to be a lying legalistic dumb ***

Ticomna H

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Verified Reviewer
| map-marker Rosedale, Maryland

Messed my 2012 MDX up

Updated by user Sep 30, 2023

I received a disturbing email from their corporate office, basically outlining that they are not taking liability for my vehicle. My vehicle is currently in the care of a mechanic shop, which was confirmed that I did not have. Any leaks as Jiffy Lube a ledge, and that...

Original review Aug 31, 2023
. Ive been using yall Rosedale Md location which recently on June 18, 2023 I went for a routine or change on August 12 ,2023 I went in for a top off on August 28, 2023 my 2012 Acura MDX started experiencing some difficulties it began to make knocking noises and hesitating, as I accelerate, on the gas.

I immediately jumped off on the first which I came to another Jiffy on 2044 N. Howard street .
A tech looked over my vehicle he stated you dont have any oil in your vehicle , & your engine wouldve lock. He went to ask where was my last oil change done at I replied where, He stated they didnt see any leaks which none werent listed. A code was which was( P2646 ) my oil light, check engine & check emission light was on .

None of this was transpiring before hand ever I never experienced any engine, transmission issues no lights on my dash board.
It was insinuated by the Tech at Howard st Jiffy Lubes that its a possibility that the wrong oil couldve been placed in my vehicle, which made it burn out faster my vehicle takes 5W 20, he insinuated that recycle oil is used by the company. Its a lotta unprofessional and experience, ex-cons and drug users that work at his location. I believe it was a mishap on somebody thats employed at that particular facility.
I am furious and appalled at the district manager (Jason Payne), lack of concern, disrespect and unprofessionalism, when reaching out to me for my complaint that I filed, he made assumptions, insinuations and false accusations about my vehicle, which no diagnostics was performed on my vehicle at that location.

just visually looked over briefly.
I was presented with receipts from previous services that were receive thats not my signatures they dont match one was Marked with an X and one was marked with a squiggly line. I dont sign my name that way I hope they havent been altered or what, but thats not my signature I sign my name T Hall I do not mark signatures with an X nor a squiggly line.
Jason Payne He was very rude, disrespectful when calling me and he went on to send paper trail emails with no resolution.
View full review
Loss:
$45000
Pros:
  • Discounts and coupons
Cons:
  • Ex offenders
  • And inexperienced mechanics

Preferred solution: I want to be reimbursed for any out-of-pocket expenses that I have to accumulate for the damages Cause to my vehicle. For lack of oil being place in my vehicle reimbursed for the oil change I payed for where apparently enough wasn’t placed in my vehicle.

User's recommendation: Not to use this company

Ozvie H

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Verified Reviewer
| map-marker Bellevue, Washington

I would like to file a lawsuit against jiffy lube.

I would like to file a lawsuit against Emerson the manager at jiffy lube in olive branch, ms store number is 3059 because of discrimination to a hard worker like myself because he had told a non employee that he was going to fire me and did not inform me about that he was going to give me a call the following day but didn't so i gave him a call and he didnt answer the phone or return my phone call back after i left him a voicemail about why he didn't give me a call back or nothing on what had happened. Also, one of his employers name Rachel was being disrespectful to a non employee and he didn't fire her not at all due to the situation thats going on , also Emerson had me working on the Vehicle's that comes to the shop for service that they are getting done to there vehicle without my mechanic license certificate when i past them with high scores on them.

Please can you help me out with this especially because no manager should be talking to employee and non employment person about letting me go because i was catching on to my job fast and love what i do also, Monday through Saturday jiffey lube supposed to have at least 20 to 30 cars per day and only have only sevenper day also they had three other employees walked out on them before i got there. Also they must not be doing something right because if they was they would have more customers and no employees walking out on jiffy lube and Emerson due to failure of management and training his new employment on how everything and how the business is run correctly instead of having Rachel train me instead of Emerson doing his job Emerson be leaving before brake then come back from break moving fast and he smelling like liquor when he come back to work two hours later.

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User's recommendation: Do not go to jiffy lube store #3059 they do customers right

1 comment
Guest

I still haven't heard or got any satisfaction from store #3059 about what was going on it's been almost three weeks since the last time he told me that he was going to give me a call back.

L R P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Catonsville, Maryland

Bad service

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Re: store 645

Two issues - 1) The contents of my glove box were in the passenger seat when I got my car (after the oil change). There is no reason to go thru my glove box to do an oil change.

I didn't see anything missing but that is because I remove my valuables for this reason. Going through customers' glove boxes is highly inappropriate and the reason I will not be back, but there is more. The service is terrible.

2) I appeared to be the first customer of the day; I arrived at 735 am. They open at 730am.

The staff started working on my car but after a car and van arrived 10 minutes later, they prioritized those cars and let my car sit. By 8am my hood had been closed and I saw nothing else being done on my car. 5 minutes later the car that came after me was on its way and I had to ask 3 times before they finally rang me up, finished vacuuming but didn't wash the windows and did not tell me they weren't able to wash them.

20 minutes later, they finally pulled my car out so I could leave. Good to know they don't prioritize the early birds.

View full review
Pros:
  • Closer to home
  • Supposedly faster
Cons:
  • Went thru car
  • Prioritized other customers who came after me

Preferred solution: Full refund

User's recommendation: Avoid this shop, they go thru your car

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