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My horrific Jiffy Lube West OC experience today

Request oil change. Arrive home and needed to check something under hood. No fluids topped off and In fact other than the oil change nothing was done.

I promptly returned and requested problem be rectified. The owner/VP stated he did not have time for this today โ€œIโ€™m very busy let me get your number and Iโ€™ll call you back about thisโ€ There was 1 car ahead of me. I requested he look under my hood and he then filled the windshield washer fluid stating โ€œwhen we put it in it bubbles and we donโ€™t have time to wait for it to go down so it wonโ€™t be completely filled everโ€ ?,,,

After discussion he walked away stating again he would call me. I was not pleased. I went in the store and asked to speak with him again. There were customers in there and I told them to check their service as the same could happen to them thatโ€™s when the owner came in.... at the end of me telling the other customers this.

He proceeded to state the following things not in any particular order and agreed to give me a refund all the while slandering me and women in general. At this point I had to defend myself and again stated that I just wanted what I paid for to be done and since he wasnโ€™t going to do it today I wanted a refund. Thatโ€™s when he told me to get out of his store and threw my receipt at me. In the midst of this fiasco he stated....

He was the manager and was so busy he himself was working and he didnโ€™t have time for complaints

Youโ€™re really going to complain about not vacuuming?

Your brake fluid is at the minimum which is a

Safe level it so we donโ€™t have to top it

Iโ€™ve never seen a woman be so rude

Women arenโ€™t supposed to act like this get the *** out of my store

What do you expect from a 5

Minute service?

You flap your lips just

Like a woman

I was going to give you a refund until you kept flapping your lips complaining about what wasnโ€™t done

Youโ€™re so rude I told you I would call you and

You could come back. I have paying customers in line. I donโ€™t care if you never come back

I have your address. (Thatโ€™s scary)

I doubt you could check your own tire pressure

That *** is still taking pictures ( which I never did. I was on the phone calling the sheriffs department)

Women are

Supposed to be calm. What is wrong with you?

I never have anyone complain. Youโ€™re the only one. (Iโ€™m fact this happened 2 yrs ago and the only reason I returned was because he rectified it and even has notes in his computer and asked at my last oil change

If service has been ok since)

I saw your car and know everything was done as he next asks who worked on my car and had Already visually seen nothing was done

He threw out so more flapping your lips comments and women insults all the while two more minorities were sitting in the waiting room. One covering all but his eyes with his sweatshirt in shock at what the manager was saying as he continued to holler at me for alerting his customers about my car blunder. I stated that he is now the one driving away customers. He then refused to give me a refund and threw my receipt at me and went to the car bay and verbally bashed and made fun of me until the police arrived.

I just wanted what I paid for.

If he was insulting me like this as a woman I surmised that he also holds low opinions of other people different than himself and if he can treat me like this he can treat you like this as well.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

Jiffy Lube Cons: Bad sercvice, Lack of accountability, Bad customer service, Verbally assaulted customer.

Location: 12641 Ocean Gtwy, Ocean City, MD 21842

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Guest

What I donโ€™t understand is why you canโ€™t top your own fluids off? You actually made that big a deal over something so minuscule. Amazing.

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