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I went in for an oil change for my 2021 vw atlas. This was the first oil change my vehicle has had.

After my oil change, a few days later my vehicle told me to check oil. So my boyfriend checked and there was no oil on the dip stick. So I then brought it back to jiffy lube for them to take a look. After looking he told me that the oil filter was not put back in correctly and they had to pressure wash underneath my car and re put oil in it, so when I left I brought it to vw for them to take a look.

They told me that the wrong oil was used ans that they would drain it out and re do the oil change properly. I then asked jiffy lube for a refund as my brand new 60k car could of have *** up. All that was ordered was a free oil change which is NOT what I want. The Manger said he would request for a refund from Corporate and I have not heard anything back.

It has not been weeks. I am very angry and very u satisfied and want my money back!

Monetary Loss: $220.

Preferred solution: Full refund.

Jiffy Lube Pros: No pros.

Location: 15120 32nd Avenue Diversion, Surrey BC V3Z 3M1

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