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Jiffylube on Broad Street Road in Richmond, Virginia changed the oil in my girlfriend's Toyota Camry and affixed an oil filter with a new gasket over an old gasket that they failed to remove. This caused the engine to leak enough oil for the pistons to get dry, but not enough to trigger the oil sensor. We had the oil changed literally minutes before we left and drove to a wedding that was eleven hundred miles away, so the engine damage was done prior to our arrival at our next destination upon leaving the Jiffylube franchise.

Once our engine started knocking, we took the car to the Toyota Dealership, who discovered one of their old gaskets beneath Jiffylube's oil filter and gasket, and noted this in the paperwork on her car. They then discovered that a wrist in one of the pistons was failing, and that the engine was going to throw a rod. They informed us that this engine was destroyed and that it would need to be replaced.

On a corporate level, I strongly suspect Jiffylube has procedures in place to offer denial after denial, regardless of circumstances. They refused to fix her car, said it was lack of proper maintenance. We proved the car had the oil changed under three thousand miles for it's entire life... we proved that all but three of these oil changes were done by Toyota, and that the remaining three were done by their company. They refused to pay. They argued semantics regarding the letter from Toyota about the improper oil change, we got them a new letter they couldn't argue. They refused to pay. They tried every way possible to discourage me from recourse, to deny any responsibility whatsoever. This went on for about two months.

In the end, we had to hire an attorney to send a letter threatening a lawsuit. They would not have settled our totally legitimate claim under any other circumstances, period. This company, they have figured out that most people will not take that step, and they screw each and every person with a legitimate claim who does not hire an attorney...

It is remarkable to me the tactics they used... a favorite of mine personally is where they paint themselves as the unfortunate victims whilst hordes of amoral consumers intentionally target their business and destroy their own cars in an effort to defraud The Company out of untold billions of dollars...

Did Jiffylube destroy your car? Get a lawyer, you are going to need one. Oh, and you had better have good records on oil changes or you are wasting your time.

Location: Midlothian, Virginia

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Guest

Jiffy Lube loosened the transmission fluid plug when I went for an oil change, next day I drove with the fluid leaking out and it damaged the 1st gear.

Guest

What type of attorney would I need to seek in order to sue jiffy lube, I went in for a routine oil change and left in a weary feeling that the oil change took less than 15 mins, shortest time I ever sat there, and over hearing a conversation about a gage being on and the manager swaying the topic as if it was not important, well the next morning after theboil change I proceeded on with mynfamilybreunion vacation headed to Hampton Virginia and I notice my thermo gage appear on blinked twice and then I noticed my thermostat gage showing at 100 then the arm flinging over to the 260 mark OMG I pull over smoke ,smells, fire my truck is engulfed in flames we all made it out but my SUV is destroyed and gone, a simple oil change gone bad ... Help please ,cyncere_sista@***.com please help if u can.

Guest
reply icon Replying to comment of Guest-669721

Please contact me, the same thing happened to my car. I tried to email you and it will not send. My email address is copelandmichelle@***.com

Shaela Gww
reply icon Replying to comment of Guest-1554117

I had an issue with jiffy lube they damaged my engine do you know who can help? I'm in California.

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