I took my new Dodge Challenger to jiffy lube to get the oil changed which they did but they also forgot to install the oil seal on my filter cap as it is on top of the engine and you just change the paper element and O-ring on the cap. Just about every drop of oil pumped out of the cap and onto the top of the engine then ran down the back of the transmission and all the way back to the end of the car underneath.
It also dripped at least a quart of oil in my driveway. I called jiffy lube they are less than five miles from my house they wanted me to drive back to them I said I would have to put more oil in because it was not touching the stick which I did and drove back to them they found that they left the o-ring off and did another oil change and another filter. That is not my complaint they said they would clean the oil off and they didn't the squirted some water on it and said there you go I told them I live on a dirt road and that the dirt would cake under my car if not cleaned off. Did I mention this is a new car.
Well I had to pay to have it cleaned off which cost more than the oil change. I have called their office with no reply more than five or six times. And their corporate office an additional 6 times. Still no one has gotten back with me I just want a refund for the lousy service since I had to pay to have their mess cleaned off.
I don't think I am be unreasonable. I also have a oil slick in my driveway I have to take care of. So I will be posting everywhere I can to not use Jiffy Lube as they don't care one bit about their customers.
This was done by Jiffy Lube in Middleburg, Florida and is owned by Heartland Automotive Services. Steer clear of this place.
This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $150. The author is overall dissatisfied with Jiffy Lube and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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