200 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I originally posted this on Jiffy's Facebook site. See the below here...

https://www.facebook.com/jiffylube/posts/219478****881789

----------------------------------------------------------------

I really did not want to post this but since trying to resolve this diplomatically failed, here it is!

Jiffy Lubeโ€™s motto "Leave Worry Behind" and core promise, โ€œJiffy Lube believes every driver deserves to be free from the anxiety of keeping their vehicle in top shapeโ€ Does not apply to everyone!

15, February 2018 / Took vehicle to Jiffy Lube # 2269 (**** E Indian School Rd. Phoenix) for a simple oil change. When arrived I was the only customer. Vehicle was immediately taken into bay. I filled out required information, sat down then plugged in phone to wall for a quick charge. Within minutes, I was told the vehicle was ready. All this happened within 15 minutes. At first I thought this was nice that I could get an oil change so fast and be on my way. I am now without a vehicle!

16, February 2018 / Total miles driven: 119 Engine pining once in a while. Assumed noise was due to 'cheap' gas.

17, February 2018 / Total miles driven: 64 Engine now pinging more and louder. Engine loss of power during accelerations. Got home and parked vehicle. Opened hood and let set for an hour to cool off so I could diagnose issue. I started my diagnostics with first checking for spark because just a week before oil change, I installed new spark plugs, spark plug wires, distributer cap and rotor. They all checked out fine. Next was the oil.. Pulled dipstick. DRY! Put dipstick back and started engine for 5'ish seconds in hopes to get oil splash on stick. It worked.. I got a few drops on it. It was totally black, gritty, smelled burnt and had the consistency of water. Closed hood and immediately called Jiffy but they were closed until Monday morning.

19, February 2018 / 9:28 AM / Spoke to Shawn the store manager. I explained my concerns. Shawn arrived at my home, opened hood, checked dipstick, looked at oil filter then for some reason ADDED 2 quarts of 10w 30 oil from a white bottle, started vehicle, observed it smoking and shut if off. Was told that he was going to document this and left. (this is on home security video)

19, February 2018 / 13:25 / Received a call from Chad P. (Jiffy area manager) Chad came over and looked at vehicle. Much was discussed but in the end Chad said that during the oil change, they added the required oil and did not make an error. Chad said that the vehicle burned up the oil or leaked out and they were not responsible. He then said that if I take the oil and get it analyzed and they do not find radiator fluid, gas or any other substance in it, they Jiffy would look into it. I got the oil analyzed and no issues found other than the oils viscosity was gone and there was metal found in it. This is even AFTER Shawn the store manager added two NEW quarts of oil! I feel they were trying to hide their mistake.

Notes of interest: On the Jiffy invoice they make a couple of mistakes that may not have been important at the time but now they show a LACK OF ATTENTION TO DETAIL. First example.. Jiffy logged the incorrect mileage. I have a work driving log that supports this statement. Second example.. they entered the incorrect engine information about the vehicle. They imputed VG33ER. The correct engine is a VG33E. The oil capacity is the same but one is a turbo and one is not. The VIN they entered clearly indicates the correct vehicle. This is another example of the lack of attention to detail or simply not paying attention. Third example.. Jiffy said that the oil was 1/2 quart low when brought in. I checked it the day before it visited Jiffy. On a dipstick, you have high and low marks with hash marks in between. The oil was just under the high mark meaning it was at correct levels. The oil was brown like normal, still had a slippery feel to it when rubbed between the fingers and had a proper smell for its age.

Reflecting back on how fast the oil was changed, the following came to mindโ€ฆ The vehicle was taken into the bay immediately. The oil was checked and then reported that it was low. This is an inaccurate and improper way to determine the correct levels. Any informed person would know that immediately after driving, the oil in the stick will not be accurate as you must wait a few minutes (At least 5) to let it settle into the pan. If you read it too fast you will either not see enough on the stick or way too much because the oil is lining the dipstick tube and when you re-insert the stick, it will collect oil as it goes back down giving you a completely incorrect reading.

So, what has happened so far?

On 28, February 2018 Randy Daniels (Jiffy district manager) called me and based on my arguments and oil analyst report, they have agreed to fix the vehicle. He said that he would like to have the engine replaced at one of the Jiffy locations. I said that I was uncomfortable with that and requested that it gets replaced at an auto shop. Randy told me to get him an estimate. I took the vehicle to an ASE certified shop. They worked up an estimate, Randy supplied the owner of the shop an email address and requested that they send it to her. Estimate was sent to a Jodi S at Jiffy Lube.

08, March 2018 I received a letter from Travelers Insurance saying that they do not feel that their client was to blame and I had to prove it. Remember.. Jiffy already admitted error by offering to replace the engine. They received the requested quote for engine replacement, then put in a claim on my behalf to Travelers insurance company. Since the 8th, I have been going back and forth with this insurance company since. I have provided detailed information and facts.

Conclusion: Jiffy made an error, offered to replace engine they damaged then hid behind the all mighty insurance company. Jiffyโ€™s decision to go back on their word and seek out a way to relieve them from obligations is unacceptable. As far as Travelers Insurance, they are following standard S.O.Pโ€™s Deny claim and protect the insured. Sue if you donโ€™t like it. I feel they are both dodging responsibility and working the system to best fit them.

Facts: I have home security cameras so I have video of Jiffyโ€™s visit to my home adding oil. I have mileage logs, oil analyst report, detailed email with supporting facts from VP of oil Analyst Company and owner of auto shop. Cell phone date/time logs, detailed map showing that only 211 miles was driven after oil changed and vehicle died, emails to and from insurance company and so much more.

This company is probably a good all American company but NO ONE is perfect! They made and error, offered to rectify it then reneged on their promise. That is unethical and needs to be exposed.

UPDATE: 29, May 2018 In the last week I have been speaking to a Mark (Corporate office) at Travelers Insurance company. I was told that they were going to contact Randy and if he admitted to telling me that they were going to replace the engine, Travelers may reconsider. 31, May 2018 Mark contacted me and explained that Randy said he told me that they would like Virginia Auto to look at the vehicle and to determine what was wrong and said that he didnโ€™t tell me that they were liable.

This is not accurate at all!

Facts: #1 - Randy did not know who Virginia Auto was prior to me telling him that would rather have them do the repair than Jiffy.

#2 โ€“ Why would anyone believe that I would agree to take a vehicle to a shop and pay for a diagnosis to tell Jiffy what was wrong with it? If he was so sure that they were not liable, why did he want me to take it there?

#3 โ€“ Why wasnโ€™t a diagnosis written but rather a quote to replace the engine with a used one AND why did Randy supply the shop owner with an email address contact at Jiffy to send the quote to?

#4 โ€“ If Jiffy Lube was so sure that they did not cause the damage, WHY did THEY contact their insurance company and file a claim on my behalf? I did not file it! I did not even know this happened until I received a letter from Travelers.

This statement to the insurance company has too many holes in it. He did not tell the truth to the insurance company. I believe when proven in the court of law this type of fraud has legal consequences in the U.S.

Closing Facts: Randy offered to have used engine installed in my vehicle at a Jiffy center. When I advised that I was uncomfortable with Jiffy installing an engine, I asked if I could be replaced at a 3rd party shop. Randy told me to get him an estimate. I took it to Virginia Auto, a local shop that was recognized by MotorAge magazine as Top Shop here in AZ and was awarded the IMPACT Award by the Greater Phoenix Chamber of Commerce and more. This shop and its ASE technicians are the experts. So, Per Chad Petruโ€™s request (Jiffy Area Manager) for me to have the oil analyzed in hopes that it shows my vehicle had prior issues that caused the problem was done and the report shows NO Anti-Freeze, NO Fuel and only 0.1% water which is normal. The viscosity at 100c was 0.0 This report is even after the two quarts of oil that Shawn from Jiffy added in front of my house (on video). The insurance company Travelers is saying that since I change my own oil and cannot provide receipts and records to prove that I did so on a regular basis, Jiffy is not responsible. (I could falsify those records but that is not ethical and I will not do that) Besides, oil change records has nothing to do with a shop starving the vehicle of ยฝ the oil required. It did not leak out like it was suggested by Chad. There is no oil in my driveway, the street, nor under the vehicle where it is and has been parked at the shop since 19, February 2018.

I found this interesting statement on Jiffy Lubes site..

"Leave Worry Behind" reinforces the brand's core promise: Jiffy Lube believes every driver deserves to be free from the anxiety of keeping their vehicle in top shape.

Reason of review: Jiffy knows.. I am making sure follow through with what warned them I would do if they did not fix their mistake!.

Monetary Loss: $5800.

Preferred solution: Replace engine like you said you would. You made a mistake... fix it!.

Jiffy Lube Cons: Destroyed my vehicle, Admitted fault then lied about it, Lack of integrity, Lack of good business ethics, Lack of honesty.

Location: 2702 E Indian School Rd, Phoenix, AZ 85016, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Jiffy Lube Reviews

  1. 127 reviews
  2. 37 reviews
  3. 12 reviews
  4. 3 reviews
  5. 4 reviews
Jiffy Lube reviews