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This is review is for location #1821 located in Orange Park, FL.

My father brought in his 2011 GMC Sierra truck for a routine oil change on 1/27/2016.

The technician servicing the truck broke/damaged the ATF dipstick tube assembly due to carelessness when it pulled out. My father observed/witnessed it.

The technician feigned ignorance and attempted to blame my father for the damage. The technician told my father to take his truck to the dealership for repair/replacement. The technician refused to take any responsibility for his own carelessness in breaking/damaging the dipstick tube.

My father had the dipstick tube repaired/replaced at the dealership and brought the invoice back to this location. He spoke with another employee. My father presented the employee with the invoice and asked what they will do to compensate the amount for the repair/replacement. The employee became irate and told my father heโ€™ll need to call corporate with no additional details or information on how and when the follow up will occur.

My father asked the employee for his name. The employee angrily told my father he is not obligated to provide him with his name and told him to get the *** off the premises or heโ€™ll call the police. My father was not being abusive or confrontational in any way during the interaction.

The area district manager Leyon Kerkland became aware of the issue on 1/30/2016, but declined to contact me after a couple of follow up calls from me. I called Jiffy Lube corporate in Texas and was informed they would follow up with Leyon and me. Jiffy Lube corporate told me the very rude customer service by the employee and broken/damaged component will be addressed.

I took the initiative and finally reached Leyon Kerkland on the morning of 2/3/2016. He sounded as if he was not interested in the situation and stated up front that he will not compensate the broken/damaged dipstick tube and claimed they break all the time due a faulty design and quality. He stated heโ€™ll deny and refuse any compensation by claiming itโ€™s not their fault regardless of the technicianโ€™s recklessness.

Furthermore, he claimed the employee in question stated that my father was being abusive and combative and that is why he responded the way he did and the employee was supposedly put on final notice. Leyonโ€™s demeanor and voice on the phone clearly indicated he didnโ€™t care about any of the issues.

Leyon initially refused to provide me with the contact information for his manager (regional manager) until I had to press the issue.

My father has been a loyal Jiffy Lube customer for more 20 years going through at least three vehicles. My father is 70 years old. The absolute rude and unprofessional treatment by the employee who told him to leave with the threat of calling the policemen is shameful. I asked Leyon if the audio and video recording of the interaction from the security cameras in the office can be pulled. Leyon refused to address that.

Leyonโ€™s dismissive attitude and lack of respect towards the issue along with his cavalier responses clearly shows he doesnโ€™t give a *** and nor does Jiffy Lube corporate.

Reason of review: Poor customer service.

Monetary Loss: $320.

Preferred solution: Full refund.

Jiffy Lube Cons: Rude poor service.

Location: Orange Park, Florida

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